Expertise

Consumer Protection

The Chambers offers dedicated services in consumer protection law, representing both consumers and service providers before the National Consumer Disputes Redressal Commission (NCDRC), State Consumer Forums and District Consumer Forums in Delhi. We handle cases involving deficient services, unfair trade practices, product liability, class actions and other consumer rights violations. Our practice includes advising businesses on compliance with consumer protection regulations and defending against consumer complaints. We have expertise in sectors including healthcare, automobiles, education, real estate, financial services, and e-commerce, ensuring comprehensive protection of consumer interests while providing robust defense strategies for service providers.

Common Questions

Who is considered a consumer under the law?

A consumer is any person who buys goods or hires or avails of services for consideration, but generally excludes those who obtain goods for resale or commercial purposes, unless bought for self-employment (Sec. 2(d) of the Consumer Protection Act, 1986).

What rights do consumers have?

Consumers have six primary rights: to safety, to be informed, to choose, to be heard, to seek redressal, and to consumer education, ensuring protection against unfair trade practices and exploitation (Section 2(9), Consumer Protection Act, 2019). Last verified: June 2024.

How can a consumer file a complaint under the Consumer Protection Act?

A consumer can file a complaint online via the e-Jagriti platform or the National Consumer Helpline (NCH) portal, app, or WhatsApp (Consumer Protection Act, 2019 & NCH portal). This digital system allows for e-filing, payment, and virtual hearings, streamlining the process of seeking redressal.

What remedies are available under the Consumer Protection Act?

Consumers can seek various remedies including removal of defects, replacement of defective goods, refund of price paid, compensation for loss or injury, and may also be granted punitive damages (Section 39, Consumer Protection Act, 2019). Last verified: 2024-06-18

What are the penalties under the Consumer Protection Act?

Penalties under the Consumer Protection Act, 2019, are attracted upon non-compliance with directions issued by the Central Consumer Protection Authority, issuance of false and misleading advertisments by manufacturers and sale of adulterated or spurious goods. The penalties include imprisonment for a minimum of one month up to three years, and a fine ranging from ₹2,000 to ₹10,000, or both, depending on the offense (Penalties under the Consumer Protection Act 2019). Failure to comply with Central Authority directions can incur fines up to ₹50 lakhs for repeated violations (Consumer Protection Act, 2019, Section 88).